Terms and Conditions

UXICO Digital Solutions (PTY) Ltd

(Registration No: 2024/587629/07)

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the digital solutions, mobile applications, platforms, and related services (“Services”) provided by UXICO Digital (“UXICO”, “we”, “our”, or “us”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

2. Definitions

  • “Company” / “UXICO” means UXICO Digital Solutions (PTY) Ltd, including its directors, employees, and authorized representatives.
  • “Customer” / “User” means any individual or entity using UXICO’s Services.
  • “Services” means UXICO’s mobile applications, digital platforms, integrations, software solutions, and related offerings.
  • “Content” means any data, text, images, designs, or intellectual property displayed, uploaded, or provided through the Services.

3. Use of Services

  • Users agree to use UXICO’s Services in compliance with all applicable South African laws.
  • UXICO reserves the right to suspend or restrict access to Services if there is a breach of these Terms.
  • Users are responsible for the accuracy of the information they provide when using our Services.

4. Orders, Projects and Payment

  • All project engagements, software builds, or service contracts will be confirmed in writing and may require an upfront payment or deposit.
  • Invoices are payable within [30] days of issue unless otherwise agreed in writing.
  • All amounts are in South African Rand (ZAR) and inclusive/exclusive of VAT as stated.
  • UXICO reserves the right to withhold delivery or suspend Services until payment is received.

5. Delivery of Digital Solutions

  • Delivery timelines will be communicated as part of the project agreement.
  • While UXICO makes every effort to meet agreed delivery dates, timelines are estimates and not guaranteed.
  • Risk of data transfer remains with the Customer once Services are delivered or made accessible.

6. Returns, Refunds and Cancellations

  • Software and digital services are generally non-refundable once delivered or activated.
  • Where applicable, refunds or cancellations will be handled in accordance with the Consumer Protection Act, 68 of 2008.
  • Cancellations of ongoing projects must be requested in writing, and UXICO reserves the right to recover costs for work already completed.

7. Warranties and Liability

  • UXICO warrants that its Services will be delivered with reasonable care, skill, and in line with agreed specifications.
  • UXICO is not liable for indirect, incidental, or consequential damages, including business losses, except where required by South African law.
  • Nothing in these Terms limits rights under the Consumer Protection Act (CPA).

8. Intellectual Property

  • All intellectual property in UXICO’s platforms, applications, code, designs, and processes remains the property of UXICO Digital Solutions (PTY) Ltd.
  • Customers are granted a limited, non-transferable license to use the Services as agreed in the project contract.
  • No copying, distribution, reverse engineering, or unauthorized use of UXICO’s
    intellectual property is permitted.

9. Privacy and Data Protection

  • UXICO collects and processes personal information in accordance with the Protection of Personal Information Act (POPIA).
  • Data provided by Customers will be used only for the purposes of delivering services and will not be shared with third parties without consent, unless required by law.
  • Customers are responsible for ensuring that any data they provide to UXICO is lawful and accurate.

10. Termination

  • UXICO may terminate a project or restrict access to Services if the Customer breaches these Terms or fails to make payment.
  • Customers may terminate Services by giving written notice, subject to settlement of all outstanding fees.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the jurisdiction of the South African courts.

12. Changes to Terms

UXICO reserves the right to amend or update these Terms from time to time. The most recent version will be made available on our official platforms.

13. Contact Information

For queries, requests, or complaints, please contact:

UXICO Digital Solutions (PTY) Ltd

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