Privacy Statement

UXICO Digital Solutions (PTY) Ltd

(“UXICO”, “we”, “our”, or “us”)

Effective Date: August 2025

1. Introduction

UXICO Digital Solutions (PTY) Ltd is committed to protecting the privacy and security of personal information in line with the Protection of Personal Information Act, 4 of 2013 (POPIA). This Privacy Statement explains how we collect, use, store, and protect the personal information of our users, customers, and partners.

By using our digital platforms, mobile applications, or services, you agree to the terms
outlined in this Privacy Statement.

2. Information We Collect

We may collect the following categories of personal information:

  • Identity information: name, surname, ID or company registration details.
  • Contact information: email address, telephone number, physical or postal address.
  • Account information: login credentials, user preferences, and account history.
  • Vehicle or service data (where applicable): details uploaded to our applications for service, booking, or tracking purposes.
  • Payment information: billing details, transaction history (note: payment card details may be processed by trusted third-party providers, not stored by UXICO).
  • Technical information: device details, IP address, browser type, and usage analytics.

3. How We Use Personal Information

Personal information is used only for legitimate business purposes, including:

  • To provide and improve our digital products and services.
  • To manage customer accounts, bookings, and integrations.
  • To process transactions and issue invoices.
  • To send service updates, notifications, and relevant communications.
  • To comply with legal obligations.
  • To conduct analytics and improve user experience across our platforms.

4. Sharing of Information

We do not sell or rent personal information. Information may be shared only with:

  • Trusted service providers who assist us in delivering our Services (e.g., hosting, payment processing, customer support).
  • Business partners where integration or collaboration is required (with your consent).
  • Legal and regulatory authorities when required by law.

5. Data Storage and Security

  • We implement reasonable technical and organizational measures to protect personal information from loss, misuse, or unauthorized access.
  • Data may be stored on secure servers within South Africa or in jurisdictions that comply with POPIA standards.
  • Access to personal data is restricted to authorized personnel only.

6. Your Rights

In line with POPIA, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Object to the processing of your personal information.
  • Withdraw consent for direct marketing communications at any time.
  • Lodge a complaint with the Information Regulator of South Africa if you believe your privacy rights have been violated.

7. Retention of Information

We will retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Statement, or as required by law.

8. Cookies and Digital Tracking

Our digital platforms may use cookies and similar technologies to:

  • Improve functionality and user experience.
  • Analyze traffic and usage patterns.
  • Remember user preferences. Users may manage or disable cookies through their browser settings.

9. Updates to This Privacy Statement

We may update this Privacy Statement from time to time. The latest version will always be published on our website or application.

10. Contact Information

For privacy-related queries, requests, or complaints, please contact us:

UXICO Digital Company (Pty) Ltd

info@uxico.tech

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